Privacy Policy

1. Who this policy covers

This policy explains how Crime-Eye handles personal information when you visit the website, create an account, use the map or AI features, contact us, or purchase a subscription or credits. For privacy questions or requests, use our contact page.

2. Information we collect

• Account information: name, email address, date of birth, encrypted password details, email verification status and account settings.
• Usage information: postcode or place searches, approximate map coordinates, saved places, alert settings, monthly crime snapshots, search history, feature usage, credits and subscription status.
• AI information: questions, generated answers, selected place and the crime statistics supplied with a request.
• Contact information: details and messages you submit through forms or email.
• Technical information: IP address, browser and device information, cookies, security logs and analytics events.
• Payment references: Stripe customer, checkout, payment and subscription identifiers. Crime-Eye does not store full payment-card details.

3. How we use information

• to create, verify, secure and support your account;
• to provide maps, searches, history, comparisons, rankings and AI features;
• to refresh saved places and send requested crime-change alert emails;
• to process purchases, subscriptions, cancellations and credits;
• to respond to messages and send service emails;
• to prevent misuse, investigate faults and improve performance; and
• to understand website usage and measure advertising where permitted.

4. Legal bases

Where UK data-protection law applies, we process information where necessary to perform our contract with you, comply with legal obligations, pursue legitimate interests such as security and service improvement, or where you have given consent. You may withdraw consent for future processing where consent is the applicable basis.

5. Services that receive information

We use service providers to operate Crime-Eye, including:

• Heroku and database hosting providers for application hosting and storage;
• Mapbox for maps, place search and geolocation features;
• OpenAI to generate AI safety insights from submitted prompts and area statistics;
• Stripe for payment and subscription processing;
• Google Analytics, Google Ads and reCAPTCHA for analytics, advertising measurement and form protection;
• email providers for verification, password reset and service messages; and
• UK Police data and news services as sources of public information displayed by the app.

Providers process information under their own terms and privacy notices. Some processing may take place outside the UK. Where required, appropriate international transfer safeguards are used.

6. Cookies and similar technologies

Crime-Eye uses essential cookies for login sessions, security and preferences. Analytics and advertising services may use additional cookies or similar technologies to understand visits and measure campaigns. Browser settings can be used to restrict cookies, although essential features may then stop working correctly.

7. Public crime data and location

Crime reports shown by Crime-Eye come from public datasets and do not intentionally identify individual victims or suspects. Search locations and device geolocation may still relate to you, so they are treated as personal information when linked to your account. Browser geolocation is used only after you grant permission. Coordinates you deliberately save remain linked to your account until you remove the saved place or your account is deleted.

8. Retention and security

We keep information only for as long as reasonably needed for the purposes described above, including account administration, transaction records, security and legal obligations. We use access controls, encrypted connections and password hashing, but no internet service can promise absolute security. Administrator security logs may include the administrator, action, affected record, time, request identifier and IP address. Passwords and security tokens are not written to the administrator audit history.

9. Your rights

Depending on applicable law, you may ask for access to your information, correction, deletion, restriction, objection, portability or withdrawal of consent. You may also complain to the UK Information Commissioner's Office at ico.org.uk. We may need to verify your identity before completing a request.

10. Children

Crime-Eye is not intended for children under 13. If we learn that an under-13 has created an account, we will take reasonable steps to remove it.

11. Policy changes

We may update this policy when the service or legal requirements change. The latest version and effective date will be published on this page.